Monday, July 6, 2009

New & Improved Bramble Berry Website

We are so excited about our redesigned website and shopping cart and we hope you will be too.


  • Wishlist – We now have a Wishlist so you can save your favorite items
  • Reorder button – Always order the same thing from us? You can reorder entire orders with just one button
  • Item Suggestions – We know we have a lot of products so our new cart will suggest things that other customers always have bought when they were buying the same thing you are

And of course, there’s the facelift. We hope you like how we’ve integrated, and SoapQueen.TV into the Bramble Berry site.

When you come to the site, the first thing you’ll notice are the big buttons at the top. They are a paired down selection of products we carry in each category. They are designed for new crafters who might need some suggestions on how to get started. If you’re an expert soaper or have been to Bramble Berry more than once and know our product line, just head straight down to the left hand side. We've kept our categories pretty much the same with just a few tweaks. The biggest change is that we've integrated the Cybilla fragrances into our regular line. When you scroll over categories, a pop up comes up to take you even closer to the item that you’re looking for. Or you can just click on the Category to see everyhing it has.

To order something, click either the ‘Add to Cart’ button or the ‘More Details’ button. The ‘More Details’ button often has notes, like how a fragrance acts in cold process soap or how to use a special colorant.

Once you have the ‘Add to Cart’ button clicked, you go to your cart. You can click off of the cart by using the left hand navigation products or by hitting the ‘Continue Shopping’ button.

Once you are ready to check out, you can click on the ‘My Cart’ button on the top left or ‘Basket’ button on the very top right. Type in your address and shipping information. Hit the ‘Continue’ button.

A shopping cart option shows up, giving you the chance to enter a coupon code, use the ‘gift’ option, and choose your shipping. You have three options for shipping: Fed Ex Ground, Priority Mail or Fed Ex 2 Day Air. If you’d like another option, please mention it in the NOTES section on the next screen or call us at 1-87-SOAP-STUFF to place your order with a special shipping method (pallet options, barge or UPS).

Hit the Pay with Credit Card button, or the PayPal button depending on which method you are checking out with. You can also check out with a Money Order option or by calling in your credit card. Use the buttons to choose one of these options. Enter your credit card or PayPal information and hit ‘Pay with XXXXX’ (credit card, PayPal, Money Order or Pay Via Phone).

Your order confirmation screen appears. You can add any notes on this screen for your order. If you'd like to make a change to your order, please call us no later than 4 hours after you've placed your order. We will do everything we can to get that change made if your order hasn't already been packed.

I can hardly wait to get your feedback on our new cart. Please let me know what you think and how you'd like me to improve on it to make your Bramble Berry shopping experience more seamless.